Apprenticeship Positions

Business Administration Apprenticeship – Index PI – Peterborough

Vacancy description

Provide office administrative support, ensuring all admin tasks

required to support the business are carried out effectively

and that systems for filing and storing of information and

work in progress are kept up to date.

Deal within incoming and outgoing post and email, monitoring

email folders to organise and clear down the database and

deal with any queries, ensuring these are filled in the right

place.

Answer the telephone and receive visitors to the office

when required.

Monitor requests from other offices and from clients,

printing off the request and passing it to the appropriate

person for action.

Manage bookings through the calendar, monitoring to ensure

it is completing and where appropriate progress chasing

up on behalf of clients

Manage the 5-day sheet to ensure everything is progress

chased.

Complete environmental and drainage searches

Pulling everything together to provide comprehensive reports

to the client.

To actively and positively contribute to the success of the

business in delivering your job duties and any other duties

that may be required to fulfil this purpose

If required, to assist with tasks, or work, outside of usual

working hours.

Desired skills

  • Good IT skills
  • Clear and confident telephone manner
  • Good problem solving skills
  • Highly organised
  • Team player
  • Flexible approach to work

Personal qualities

  • Able to use initiative
  • Good communicator
  • Enthusiastic

Desired qualifications

Maths – Grade 4 (minimum)

English – Grade 4 (minimum)

Future prospects

Full time employment

First question

What relevant (or general skill) would you bring to our team?

Second question

Where do you see yourself after completing an apprenticeship?

Training to be provided

  • Level 2 Diploma in Business Administration
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Transferable Skills (Maths, English & ICT) as required

Apprenticeship framework

Business and Administration

Working week

    • 37.5 hrs p/w Monday – Friday (5 days p/w) Wage – £4.00 p/h
    • Total hours per week: 37.50

Apprenticeship-apply-nowReference: VAC001500755

Customer Service Apprenticeship – SDJ Sports – Sawtry

Full description of vacancy

  • deal with customer queries primarily through the centralised email messaging software on a daily basis.
  • deal with customers over the phone and face to face when required (less than 10% of the work)
  • process customer returns on a daily basis and process them according to the sales channel requirements.
  • maintain a positive customer feedback and review any negative feedback received and take action with the approval of the Customer Services Manager
  • Review the companies sales account to monitor performance and flag any issues which may cause sales ranking to drop.
  • general administration duties which may include filing, faxing, shredding and photocopying
  • liaise and communicate effectively with all staff members to effectively implement changes to listings or picking practises which will improve customer feedback or negate negative feedback from customers
  • maintain a clean and tidy work environment
  • input data onto a computerised system and use IT including Microsoft Office
  • comply with health, safety, environmental and quality responsibilities
  • support other colleagues as required

Future prospects description

As the Customer Service Apprenticeship is centrally positions within the business the opportunities are wide ranging upon successful completion of the Customer Service Apprenticeship.

Going on to become a Product Lister for the channels that the company sells through, or a Product Buyer are options as well a Stock Management or roles within Finance are all a possible option.The initial role will giveyou a good understanding off facets of the company and for the right person the opportunity to go on and develop their career.

Job Skills required

  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Communication

  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Influencing skills

  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Personal organisation

  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Dealing with customer conflict and challenge

  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.

Personal qualities

Outgoing and robust personality

Good Communication skills both verbal and written

Ability to prioritise themselves

Framework Components

  • Level 2 Diploma in Business and Administration
  • Level 1 Functional Skills in maths
  • Level 1 Functional Skills in English
  • Level 1 Functional Skills in ICT
  • Employment Rights and Responsibilities (ERR)

Working Week (min 30 hrs max 40 hrs)

40 hours per week (£4.50 p/h + Bonus)

Two Vacancy Specific questions:

Question one: What hobbies or interests do you have?

Question two: Tell us about a time when you had to calm down an irritated person.

Apprenticeship-apply-nowReference:

Barbering Apprenticeship – Seven Hair And Body – Peterborough

Vacancy description

  • Assisting all barbers
  • Ensuring the salon is kept clean and tidy
  • Assisting customers
  • 1-2-1 training with a Senior Barber
  • Organising models
  • After four months on programme the apprentice will be introduced to cutting skills / techniques, beard trimming working with customers.

Desired skills

  • Awareness of general Health & Safety
  • Punctuality
  • Social skills

Personal qualities

  • Sociable and upbeat
  • Desire to please others
  • Natural artistic flair

Desired qualifications

Minimum of maths and English GCSE grade 4 or equivalent – desirable

Working week

    • Five days a week, 40 hours per week. Alternative Sundays To include three late nights starting at 12.00 pm.
    • Total hours per week: 40

 

Apprenticeship-apply-nowReference: VAC001479980

Customer Service Adviser – NFU Mutual – Stamford

Vacancy description

Duties include:

  • Review and advise upon customer general insurance requirements
  • Process all customer instructions for policy amendments to meet required completion standards
  • Identify and initiate cross-selling opportunities and activities to new and existing customers
  • Initiate proactive sales activity to create new business opportunities for the Agency.
  • Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences
  • Obtain appointments for Financial Advisor to meet contribute to Agency target
  • Working within Compliance Framework required by the Company/Financial Conduct Authority (FCA)
  • Use of Microsoft Word & Excel as a minimum
  • Develop and sustain effective working relationships with customers, all members of agency and NFU Mutual staff
  • Comply with all applicable sections of the NFU mutual insurance compliance manual for the agency network, the agency guide and local agency procedures
  • Maintain record keeping requirements for your role
  • Produce correspondence to required time frames and quality standards
  • Perform other duties as assigned by Management Team

Desired skills

  • Possess good IT Skills (particularly Outlook, Word & Excel)
  • Problem solving skills
  • Highly organised
  • Able to work to deadlines

Personal qualities

  • Personable
  • Hardworking
  • Good communicator
  • Reliable & trustworthy

Desired qualifications

English and maths GCSE at Grade C/4 or above (or equivalent).

Working week

    • Monday to Friday 9:00am to 5:30pm
    • Total hours per week: 37.5

Apprenticeship-apply-nowReference: VAC001472284

Childcare Apprenticeship – Sunflower Lodge Childcare – Spalding

Vacancy description

*Playing with the children

* Assisting with mealtimes ensuring the children are encouraged to eat or fed where applicable.

*Meeting the children’s personal care needs, e.g. changing nappies, assisting with toileting

*General cleaning, washing up after meals etc.

* Fulfilling key person responsibilities including communicating with the parents and completion of online learning journeys for the children.

*be a good team player, ready to really get stuck in and get to know the setting and the childcare industry.

*You must have a warm smiling face that makes every child feel special!

* You must be able to laugh at jokes you don’t understand or find funny!

* You’ll leave work every day messy and know that means it’s been a good day!

* You’ll be able to dress up as a pirate, alien, superhero, or fairy, whatever takes your fancy really and this be acceptable workwear!

* You’ll need to be able to sing a song, but not necessarily sing in tune!

*Most important is having fun.

Desired skills

Excellent Communication skills

Good organisational skills

Able to be attentive at all time

Personal qualities

  • Personable
  • Caring
  • Willing to help
  • Work under pressure in fast paced environment
  • Use of initiative
  • Enthusiastic
  • Good communication

Desired qualifications

English & Maths GCSE Grades A to C / 9 to 4 or equivalent.

Working week

    • Shifts are planned on a rota, 35 per week consisting of 3 full days and 1 shorter day per week.
    • Total hours per week: 35

Apprenticeship-apply-nowReference: VAC001476236

Apprenticeship News

Overview

What will I study as an apprentice?

A set of separate qualifications called a ‘framework’ make up the Apprenticeship, as this is not a qualification in its own right. Frameworks usually consist of three components – an NVQ, Functional Skills, and a Technical Certificate, and are set by standard setting bodies that represent employers’ needs, called Sector Skills Councils. As an apprentice you will take tests for technical knowledge and be assessed by an occupational competent assessor in your workplace.

New Apprenticeship Standards are currently being developed and are slowly replacing the current frameworks. The new Standards will have rigorous end point assessments (EPA) that are independently administered to verify the competence of the apprentice.

What qualifications do I need to become an apprentice?

The ability to complete the programme and determination to succeed are the most important attributes for a potential apprentice. General ability in English, Maths and ICT will be assessed by New College Stamford. For example, for an Automotive Apprenticeship you will need to pass the SelectorAhead assessments before commencing your programme.

However, as a general guide, the following qualifications are required as a minimum:

  • Intermediate (Level 2) Apprenticeship: 2 GCSEs A to D Grade or equivalent e.g. NVQ Level 1.
  • Advanced (Level 3) Apprenticeship: 5 GCSEs A to C Grade or equivalent e.g. NVQ Level 2.

What can I expect to be paid as an apprentice?

The Government’s minimum wage rate for apprentices is £3.50 per hour. The rate applies to:

  • Apprentices under 19.
  • Apprentices aged 19 and over but in the first year of their Apprenticeship.

However, this is only a minimum hourly rate. Employers are encouraged to pay more where possible.

Further information can be found at GOV. UK here

What are the advantages and disadvantages of Apprenticeships?

Apprenticeships have many advantages, here are just some.

  • They get paid, which means that they will be earning and learning.
  • The learning is delivered by a combination of attending college and learning at work – a good mix for those that do not want to remain in the classroom all day.
  • They will receive recognised qualifications including NVQs, Functional Skills (or GCSE) and a Technical Certificate.
  • They will be trained to do a job – and learn skills they can apply to real situations which they can use in the future to ‘hit the ground running’. They will also have a reference from their original employer that will support any future job applications.
  • Employers will often support their staff to study for higher qualifications such as HNC, HND, and Foundation Degrees so the apprentice can continue to study and work at the same time. This will help them avoid the costs that Full-Time undergraduates can face. However, there are some disadvantages to Apprenticeships – Studying at a higher level can take longer with some Apprenticeships – but this should be offset against the debts incurred with Full-Time study.
  • Some young people would prefer to learn in an academic environment not the workplace. Not every occupation can support Apprenticeships and they may have to take the academic route instead.

How can I apply and gain an Apprenticeship?

Apprenticeships should not be considered an easy option, and there is competition to gain one. You will need the following:

  • The right qualifications and job opportunity (particularly for an Advanced Level 3 Apprenticeship).
  • To be aged between 16-23 years ideally – although older students can apply and be accepted for an Apprenticeship. At level 3, the 19+ Advanced Learning Loan may be a better option for more mature students.
  • An employer that is willing to take you on – although we can offer help with this in some instances.
  • A willingness to learn and succeed, and a flair for the area that you are applying for.

To search and apply for an apprenticeship, click here.

Apprenticeship Funding

Age 16 to 18 are fully funded by the Skills Funding Agency (SFA). No employer contribution required.

Age 19 and over are only part funded by the SFA. An employer contribution towards training and support costs may be required.