On successful completion of this qualification, you could progress to:
- Level 2 Certificate in Preparing to Work in Adult Social Care
- Level 2 Certificate in Awareness of Dementia
Health and Social Care
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings
- Course Type: Distance Learning
What can this course lead to?
Who is it for?
This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings and is suitable for those who already work in Healthcare or are looking to pursue a career in this sector.
Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.
What is covered?
To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners are required to successfully complete 4 units.
- Unit 01 Preparing to deliver customer service in health and social care settings
- Unit 02 Understand the specific needs of customers and patients accessing health and social care services
- Unit 03 Effective communication for health and social care
- Unit 04 Team work in health and social care settings
Frequently Asked Questions (FAQs)
You need to be aged 19 or over at the start of the current academic year to be able to enrol on one of our Distance Learning courses.
You will also need to be working at or above Level 1 in English.
We will assess your level of English before we enrol you onto the course and can signpost you to our Functional Skills English courses to upskill if necessary.
You can apply for a Distance Learning course at any time.
Once you have completed the online initial assessment, the Distance Learning team will enrol you onto our learning platform and you will be able to start straight away.
In order to meet the deadlines for each assessment, you should plan to spend at least 4-6 hours a week studying on your course.
Distance Learning courses can be studied from home, work, or any location you wish. They are designed for independent study, and you do not have to attend any sessions. However, your assigned assessors and the Distance Learning team will provide you with support and guidance throughout your course.
To ensure that you keep on track and meet your deadlines, it is suggested that you undertake at least 4-6 hours study per week. You will complete online assessments at regular intervals and the due dates for submission of your work are shown on the platform.
Your allocated assessor will mark your assessments and provide you with feedback and support. It is important that you demonstrate to your assessor that you have understood the question and applied your knowledge to the answers.
If your assessor feels you need to add more detail, they will support you with feedback and you will be able to add to your original answer and resubmit your work.
Studying at College helped me to become more independent, as well as giving me the practical writing skills I needed to prepare for university study. I feel more than ready to start my Biomedical Sciences Degree at Oxford Brookes University.
Eniola Okunriaboye
Health and Social Care Level 3
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