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Health and Social Care

NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

  • Course Type: Distance Learning

What can this course lead to?

On successful completion of this qualification, you could progress to:

  • Level 2 Certificate in Preparing to Work in Adult Social Care
  • Level 2 Certificate in Awareness of Dementia

Who is it for?

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings and is suitable for those who already work in Healthcare or are looking to pursue a career in this sector.

Our new qualification enhances Customer Service in Healthcare, which will support you when you are deal­ing with residents, families, patients and internal and external customers within the Health and Social Care environment.

What is covered?

To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners are required to successfully complete 4 units.

  • Unit 01 Preparing to deliver customer service in health and social care settings
  • Unit 02 Understand the specific needs of customers and patients accessing health and social care services
  • Unit 03 Effective communication for health and social care
  • Unit 04 Team work in health and social care settings

Frequently Asked Questions (FAQs)

You need to be aged 19 or over at the start of the current academic year to be able to enrol on one of our Distance Learning courses.

You will also need to be working at or above Level 1 in English.

We will assess your level of English before we enrol you onto the course and can signpost you to our Functional Skills English courses to upskill if necessary.

Start date: Rolling

Course Code
PJSXDL3AP-53
Location
Online
Duration
12 weeks
Fees
Fully funded
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Studying at College helped me to become more independent, as well as giving me the practical writing skills I needed to prepare for university study. I feel more than ready to start my Biomedical Sciences Degree at Oxford Brookes University.

Eniola Okunriaboye
Health and Social Care Level 3

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