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  • 1 Study type
  • 2 Your Interests
  • 3 Your Grades
Question 1

How would you prefer to study?

Question 2

What are your interests?

Question 3

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These results are a suggestion of courses you may want to explore but are by no means a definitive list and individual entry requirements do apply.

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Practical Vs Theory

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100

Course overview

This qual­i­fi­ca­tion pro­vides the under­pin­ning knowl­edge required by employ­ees to work in a range of cus­tomer ser­vice roles. Learn­ers will have essen­tial knowl­edge of how to car­ry out tasks such as man­ag­ing infor­ma­tion and sup­port­ing events. 

 

What Does The Pro­gramme Include

Online deliv­ery only.

How The Course Will Be Assessed

Respons­es to ques­tions to be marked by a ded­i­cat­ed tutor and feed­back to pro­vid­ed via online course portal. 

Poten­tial Future Career

Learn­ers who achieve this qual­i­fi­ca­tion could progress to: • NCFE Lev­el 2 Diplo­ma in Cus­tomer Ser­vice • NCFE Lev­el 3 Cer­tifi­cate in Prin­ci­ples of Cus­tomer Ser­vice • NCFE Lev­el 3 Diplo­ma in Cus­tomer Ser­vice • NCFE Lev­el 4 NVQ Diplo­ma in Cus­tomer Ser­vice It may also be use­ful to learn­ers study­ing qual­i­fi­ca­tions in the fol­low­ing sec­tor areas: • Trav­el and Tourism • Sport, Leisure and Recre­ation • Retail • Health Pub­lic Ser­vice and Care • Engi­neer­ing and Man­u­fac­tur­ing Tech­nolo­gies • Arts, Media and Publishing

Course Con­tent

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Prin­ci­ples of Cus­tomer Ser­vice and Delivery 

Under­stand Customers

Under­stand Employ­er Organisations 

Plus 4 option­al units:

· Under­stand how to com­mu­ni­cate with customers

· Under­stand how to resolve prob­lems and deliv­er cus­tomer ser­vice to chal­leng­ing customers

· Under­stand how to devel­op cus­tomer relationships

· Under­stand how to devel­op work­ing rela­tion­ships with colleagues

 

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“”

I real­ly enjoy hav­ing the free­dom to cre­ative­ly explore dif­fer­ent top­ics at col­lege and fol­low my own artis­tic inter­ests. I plan to build my port­fo­lio to progress to top art schools.

Anna Hodson
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