Practical Vs Theory
Advance your customer service service skills and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You will become an expert in your organisation’s products and/or services and able to share knowledge with your wider team and colleagues. This could be in a variety of environments including contact centres, retail web chat, service industry or any customer service point. This course is approximately 80% work and 20% training.
Studying in the work place means I can gain the real-life, hands on experience I need to progress in the early years sector!