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Question 2

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These results are a suggestion of courses you may want to explore but are by no means a definitive list and individual entry requirements do apply.

Customer Service Practitioner Apprenticeship Standard Level 2

Practical Vs Theory

40
60

Course overview

Advance your customer service service skills and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You will become an expert in your organisation’s products and/​or services and able to share knowledge with your wider team and colleagues. This could be in a variety of environments including contact centres, retail web chat, service industry or any customer service point. This course is approximately 80% work and 20% training.

 

What Does The Programme Include

You will be employed as an apprentice for at least 30 hours a week. You will have a workplace mentor or supervisor who will be responsible for your training and welfare at work. You will attend college for workshop sessions as required. An assessor will visit you in the workplace to assess your progress against standards and set SMART objectives.

Entry Requirements

Individual employers set their own entry requirements. However, you will typically require 5 GCSEs at grades 4/​C or above including English and maths.

Potential Future Career

Successful completion of this apprenticeship will allow you to progress to the Customer Service Specialist Apprenticeship Level 3. 

 

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“”

Studying in the work place means I can gain the real-life, hands on experience I need to progress in the early years sector!

Charlie Parker

 

 

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