Your application

Find my course

Unsure what course to study?

You just need to answer three simple questions about your study preferences, interests and predicted grades and we can suggest courses that might suit you.

  • 1 Study type
  • 2 Your Interests
  • 3 Your Grades
Question 1

How would you prefer to study?

Question 2

What are your interests?

Question 3

What grades have you achieved or are predicted?

These results are a suggestion of courses you may want to explore but are by no means a definitive list and individual entry requirements do apply.

Customer Service Specialist Apprenticeship Standard Level 3

Practical Vs Theory

40
60

Course overview

Advance your customer service skills and act as a referall point for dealing with more complex or technical customer requests, complaints, and queries. You will become an expert in your organisation’s products and/​or services and able to share knowledge with your wide team and colleagues. This could be in a variety of environments including contact centres, retail, web chat, service industry or any customer service point. This course is approximately 80% work and 20% training.

 

What Does The Programme Include

You will be employed as an apprentice for at least 30 hours a week. You will have a workplace mentor or supervisor who will be responcible for your training and welfare at work. You will attend college for workshop sessions as required. An assessor will visit you in the workplace to assess your progress against standards and set SMART objectives.

Entry Requirements

Individual employers set their own entry requirements. However, you will typically require 5 GCSEs at grades 4/​C or above including English and maths.

Potential Future Career

As a fully competent Customer Service Specialist, you could progress to the HND in Business at Universtiy Centre Stamford or other Business degrees at university, or enter the industry and work towards a management position. 

 

Infographic_ALevels3 Infographic_Access HE1 Infographic_Accounting2 Infographic_Air Defence1

“”

Studying in the work place means I can gain the real-life, hands on experience I need to progress in the early years sector!

Charlie Parker

 

 

Course not quite right for you?

These similar courses may be more suited to your skills and interests...

© 2019 All rights Reserverd.

Web Design byBluestorm Design