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Information, Advice and Guidance - 21/22

Practical Vs Theory


Course overview

This qualification is designed for those people who work in, or are looking to work in an informaton, advice or guidance role such as:

  • Careers Advisor
  • Counsellor
  • Customer Service Advisor
  • Debt Advisor
  • Employment Advisor
  • Help-desk Advisor
  • Housing Support Worker
  • Learning Support Worker
  • Legal Services Support Worker
  • Peer Mentor

With a range of employers such as:

  • Local Authorities
  • Careers Advice Services
  • Volutary Sector Organisations
  • Student Services
  • Citizen Advice Services
  • Housing Associations

This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice and guidance and applying these within their own context.


How The Course Will Be Assessed

You will be assessed via a portfolio of evidence.

Potential Future Career

On successful completion of the qualification you could progress to:

  • Level 2 Certificate in Counselling Skills
  • Level and 3 Certificates in Principles of Customer Service
  • Level 2 Diploma in Customer Service
  • Level 3 Award in Counselling Skills and Theory
  • Level 3 Diploma in Counselling Skills
  • Level 3 NVQ Certificate in Advice and Guidance
  • Level 3 Certificate in Information, Advice or Guidance

Course Content

You will study the following units:

Mandatory units:

  • Information, advice or guidance in practice
  • Developing interaction skills for information, advice or guidance

Optional units:

  • Signposting and referral in information, advice or guidance
  • Information, advice or guidance — context
  • Skills in advice providers
  • Benefits advice work- practice
  • Managing information
  • Specialist advice work in practice- housing
  • Specialist advice work in practice- debt
  • Specialist advice work in practice- employment
  • Specialist advice work in practice- refugee, immigrant or asylum seeker
  • Information, advice or guidance in schools and colleges
  • Information, advice or guidance work with groups
  • Operating within networks to support information, advice or guidance


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