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Principles of Customer Service

Practical Vs Theory

0
100

Course overview

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

 

What Does The Programme Include

Online delivery only.

How The Course Will Be Assessed

You will be assessed via a portfolio of evidence.

Potential Future Career

On successful completion of this qualification, you could progress to:

  • Level 3 Award in Health and Social Care
  • Level 3 Certificate in Health and Social Care
  • Level 3 Diploma in Health and Social Care

Course Content

You will study the following:

  • Understand person-centred care
  • Understand how to support personal hygiene
  • Understand foot care for individuals
  • Understand how to support individuals to maintain oral health
  • Understand pressure area care
  • Understand sepsis

 

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