Practical Vs Theory
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
What Does The Programme Include
Online delivery only.
How The Course Will Be Assessed
Responses to questions to be marked by a dedicated tutor and feedback to provided via online course portal.
Potential Future Career
Mandatory units:<?xml:namespace prefix = “o” ns = “urn:schemas-microsoft-com:office:office” />
Principles of Customer Service and Delivery
Understand Employer Organisations
Plus 4 optional units:
· Understand how to communicate with customers
· Understand how to resolve problems and deliver customer service to challenging customers
· Understand how to develop customer relationships
· Understand how to develop working relationships with colleagues
It has been an honour working with Ben. The dedication within himself has led to excellent results! — Rob Bradshaw, Posh Football Ground.